ZOPPAS INDUSTRIES HEATING ELEMENT TECHNOLOGIES – I.R.C.A. S.p.A. considers Quality a fundamental strategic pillar to achieve lasting success, increase Customers satisfaction and strengthen the competitive position in the global market. The Managing Director is therefore committed to ensuring that Quality is integrated into every company process through the implementation of a Quality Management System in accordance with the ISO 9001, AS/EN 9100, IATF 16949 and ISO/IEC 80079-34 standards and establishing the following principles, deriving from the company strategy, which form the reference framework for defining the quality objectives:
• Customer Satisfaction: Understanding and meeting Customer needs and expectations. Consistently providing high-quality products and services that not only meet but anticipate their needs.
• Leadership in innovation and technology: Evolving from a component manufacturer to a functional assembly/system manufacturer, adopting a collaborative and co-design approach with Customers, based on transparency and fairness. Investing in know-how and products and being at the forefront of the application of the most advanced and innovative technologies.
• Operational excellence through lean principles: Being efficient and effective in all company processes, applying the methodologies of the Zoppas Lean System and ensuring optimal use of resources and reduction of waste.
• Human capital development: Significantly investing in the professional and personal growth of employees, as the most valuable asset, through targeted training, development programs and the promotion of a culture of involvement, collaboration and responsibility.
• Continuous improvement promotion: Pursuing continuous improvement of the products quality, service, processes and the Quality Management System. Leverage data-driven insights and feedback from all stakeholders to identify opportunities of improvement and implement effective solutions.
• Sustainable value creation: Operating to balance economic prosperity with environmental protection and social responsibility. Take a proactive approach to understanding and mitigating impacts linked to climate change.
• Compliance with standard, statutory and regulatory requirements: Ensuring compliance with standard, mandatory (statutory and regulatory) and Customer-specific requirements applicable to products purchased and placed on the market. Adopt an approach aimed at proactively identifying, assessing and mitigating potential risks to ensure the safety, reliability and compliance of our products, thereby protecting both the Group and the Customers.
ZOPPAS INDUSTRIES HEATING ELEMENT TECHNOLOGIES – I.R.C.A. S.p.A. requires its subsidiaries to apply the same Quality Management System according to the above-mentioned standards, relating to the application/business sectors of each company, to ensure uniformity of principles and management in the supply of products to Customers throughout the Group.
All Management System certifications are available here.
Q.POLICY 000 – Rev.: 6